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Frequently Asked Questions
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How Does the Therapy Process Work?We understand that starting therapy can be a new experience, so here’s an outline of what to expect. Please note that the process may vary on a case-by-case basis and depends on availability, but this is the general approach we follow: Inquiry Stage: Families inquire about services and receive information about therapy costs. If they wish to proceed, they complete a registration form that was send in response to their inquiry. Waitlist (if applicable): If there is a waitlist, the client is placed on it until a spot becomes available. First Contact & Initial Appointment: When it’s time for the first session, the therapist for the registered service (speech, literacy or occupational therapy) will reach out to book an initial assessment or consultation. Assessment & Therapy Planning: After the initial session, the therapist will recommend either an assessment package (common for OT clients) or a therapy package. Clients may book their next appointment immediately unless they were brought in early for an assessment with the understanding that therapy may begin later. You will receive an invoice for the initial session once it has been carried out. Payment & Invoicing: If a client chooses to move forward with therapy they will receive an invoice for a therapy package, unless they have arranged a pay-as-you-go (note: this is not always available.) If a family prefers a payment plan, details will be included with the invoice, allowing them to opt in before the due date. Therapy Sessions Begin: Therapy begins unless a more in-depth assessment package is planned first. Purchasing a 10-week therapy package does not mean a client is committing to exactly 10 sessions—therapy may conclude earlier (with a refund for services not rendered) or continue beyond 10 sessions, depending on progress. Ongoing Therapy & Discharge: Parents and therapists will communicate about the expected duration of therapy. The therapist will recommend discharge when appropriate, but families can discuss continuing therapy if needed. If a discharge report is required, an additional fee applies (details are available on the fees page). Since every client’s needs and circumstances are different, the process may be adapted accordingly. Availability can also impact scheduling and wait times. If you have any further questions, please don’t hesitate to reach out!
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What is Speech Therapy?Speech therapy helps individuals develop and improve their communication skills. This includes working on speech sounds, language development, social communication, fluency (stuttering), and voice disorders. Speech therapists assess and provide personalised therapy to help children communicate effectively.
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What is Occupational Therapy?Occupational therapy (OT) focuses on helping individuals develop the skills needed for daily life. This includes fine motor skills, sensory processing, self-regulation, and activities of daily living (e.g., dressing, eating, handwriting). Occupational therapists work with children to build independence and functional skills.
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What is Structured Literacy Intervention?Structured literacy intervention is an evidence-based approach to teaching reading and writing. It focuses on phonemic awareness, decoding (reading), encoding (spelling), fluency, and comprehension using explicit, systematic instruction. This approach benefits children with dyslexia and other literacy difficulties.
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How do I inquire about registering my child for your services?Please complete our inquiry form and a member of our team will contact you with information about the cost of our services and a link to our new client registration form.
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Who do I contact about cancellations, scheduling, or therapy planning?Contact your child’s therapist directly to discuss any of these matters. If your child does not yet have an assigned therapist, you can contact us at: simplyspeakingslt@gmail.com or call 027 365 7958
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Who do I contact about invoicing & payment inquires?For invoicing and payment questions please contact our accounts & Customer Care Manager at nicole@simplyspeakingslt.com
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All other inquiries?For all other enquiries please contact our main office at simplyspeakingslt@gmail.com or call 0273657958.
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Where, When, How?When can sessions take place? We offer in-person sessions between 9am and 6pm weekdays for Franklin-based clients. We can offer sessions during school hours and after school. Simply Speaking SLT is also able to provide services by distance through teletherapy. We use a high-tech online platform to host 1:1 speech therapy sessions in a virtual therapy space. This means therapy can happen in the comfort of your own home, with a trained professional, without the cost of travel to and from sessions. ​ Where can therapy sessions happen? In our Pukekohe-based clinic In your child's home ​At your child's school At your child's Preschool Online via Teletherapy How long is a session? Sessions will be approximately 45 minutes. However, this time may vary as session length will be tailored towards what would best serve the needs of your individual child on the day in which the session occurs.
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What is your cancelation policy?You can view it here: cancellation policy.
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