Frequently Asked Questions

We understand that starting therapy can be a new experience, so here’s an outline of what to expect. Please note that the process may vary on a case-by-case basis and depends on availability, but this is the general approach we follow:

Inquiry Stage:

• Families inquire about services and receive information about therapy costs.

• If they wish to proceed, they complete a registration form that was send in response to their inquiry.

Waitlist (if applicable):

• If there is a waitlist, the client is placed on it until a spot becomes available.

First Contact & Initial Appointment:

• When it’s time for the first session, the therapist for the registered service (speech, literacy or occupational therapy) will reach out to book an initial assessment or consultation.

Assessment & Therapy Planning:

• After the initial session, the therapist will recommend either an assessment package (common for OT clients) or a therapy package.

• Clients may book their next appointment immediately unless they were brought in early for an assessment with the understanding that therapy may begin later.

• You will receive an invoice for the initial session once it has been carried out.

Payment & Invoicing:

• If a client chooses to move forward with therapy they will receive an invoice for a therapy package, unless they have arranged a pay-as-you-go (note: this is not always available.)

• If a family prefers a payment plan, details will be included with the invoice, allowing them to opt in before the due date.

Therapy Sessions Begin:

• Therapy begins unless a more in-depth assessment package is planned first.

• Purchasing a 10-week therapy package does not mean a client is committing to exactly 10 sessions—therapy may conclude earlier (with a refund for services not rendered) or continue beyond 10 sessions, depending on progress.

Ongoing Therapy & Discharge:

• Parents and therapists will communicate about the expected duration of therapy.

• The therapist will recommend discharge when appropriate, but families can discuss continuing therapy if needed.

• If a discharge report is required, an additional fee applies (details are available on the fees page).

Since every client’s needs and circumstances are different, the process may be adapted accordingly. Availability can also impact scheduling and wait times. If you have any further questions, please don’t hesitate to reach out!